Who are we?
JoãoMartins is committed to protecting the personal data of its Customers/Users of its products and services, as well as personal data in all situations where personal data processing occurs. In this context, this Policy was developed, which supports JoãoMartins’ commitment to respecting the rules for the protection of personal data.

Why does this Personal Data Protection Policy exist?
This Policy aims to inform Clients/Users about the general rules for processing personal data, which is collected and processed in strict compliance with current personal data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

JoãoMartins respects best practices in the field of security and protection of personal data, having adopted the necessary technical and organizational measures to ensure compliance with the GDPR and to guarantee that the processing of personal data is lawful, fair, transparent and limited to the authorized purposes.

JoãoMartins is committed to protecting and maintaining the confidentiality of personal data, having implemented measures it deems appropriate to ensure its accuracy, integrity and confidentiality, as well as to safeguard all other rights of the respective data subjects.

The rules contained in this Data Protection Policy complement the provisions regarding the protection and processing of personal data stipulated in the contracts that Clients/Users enter into with JoãoMartins, as well as the rules set forth in the terms and conditions governing the offer of the various products and services, which are duly disclosed on the website.

What does this Data Protection Policy cover?
This Data Protection Policy applies exclusively to the collection and processing of personal data for which JoãoMartins is responsible, within the scope of the services and products made available to its Clients/Users and in all situations where personal data processing occurs by JoãoMartins.

The JoãoMartins website may contain links to other websites unrelated to JoãoMartins. The provision of such links is done in good faith, and JoãoMartins cannot be held responsible for the collection and processing of personal data carried out through these websites, nor assume any responsibility in relation to these websites, especially regarding their accuracy, credibility, and functionalities.

What is personal data?
Personal data is any information, of any nature and regardless of its format, including sound and image, relating to an identified or identifiable natural person.

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What is the processing of personal data?
The processing of personal data consists of an operation or set of operations performed on personal data or sets of personal data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Who is the data controller?
The entity responsible for processing personal data is JoãoMartins, which determines the purposes and means of processing said data.

If the data subject needs to contact the data controller, they can do so through the website joaomartins.com.pt.

Who is the Data Protection Officer?
The Data Protection Officer (DPO) ensures, among other things, that data processing complies with current legislation, verifies compliance with this Data Protection Policy, and guarantees that data subjects are aware of their rights.

Data subjects can contact the Data Protection Officer (DPO) through the website joaomartins.com.pt

What types of personal data are processed?
JoãoMartins processes data such as name, address, telephone number, and email, as well as other data provided by the data subjects, within the scope of providing services and/or supplying products.

JoãoMartins may process traffic data, geographic location, profile and/or consumption data of Clients/Users, whenever necessary for the provision of services.

This data may also be processed for marketing purposes, if the data subject has given their consent.

When and how do we collect your personal data?
Data collection is done by phone, in writing, or through the website, with the due consent of the data subject, when required by law.

Some data is essential for the execution of the contract. Without it, JoãoMartins will not be able to provide the requested services or products.

If the data subject is not a Client/User, the data will only be processed based on their consent, for example, when subscribing to newsletters.

Who are the recipients of the personal data?
JoãoMartins may disclose the data to official entities, such as police, judicial, tax or regulatory authorities, whenever legally required.

What are the purposes of processing personal data?
The data is processed for the management of the contractual relationship, the provision of services, and the personalization of the offer.

They can also be used for marketing activities, sending institutional information, campaigns, promotions, or market research, if the data subject has consented.

How long do we keep your personal data?
The retention period varies depending on the purpose of the processing and applicable legal requirements.

In the absence of a legal requirement, data is kept only for the time necessary to fulfill the purposes that motivated its collection.

What are your rights as a data subject?
Data subjects have the right to access, rectify, update, limit or erase their personal data (except for data required by law), to object to its processing for commercial purposes and to withdraw consent given, without compromising the legality of previous processing.

They still have the right to data portability.

How can you exercise your rights?
The exercise of rights can be done directly or through a written request addressed to the controller, using the contacts indicated in this Policy.

How can you object to receiving marketing communications?
If you have given your consent, JoãoMartins may send you marketing communications by phone, email, SMS, MMS or other means.

The data subject may withdraw their consent at any time.

How can you file a complaint?
You can file a complaint directly with JoãoMartins or with the National Data Protection Commission (CNPD), using the contact information provided by that entity.

What measures does JoãoMartins take to ensure the security of your personal data?
JoãoMartins has adopted appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized disclosure or improper access.

Subcontracted entities are also contractually obligated to comply with these measures.

The JoãoMartins website uses encrypted sessions and data is stored on secure servers with appropriate physical and logical security measures.

JoãoMartins also recommends that users adopt good security practices when browsing.

Under what circumstances do we share data with other entities?
JoãoMartins may use third parties to provide certain services, which may involve access to personal data. In such cases, it is contractually guaranteed that the subcontractors offer adequate protection guarantees.

JoãoMartins remains responsible for the personal data processed in any case.

Under what circumstances do we transfer your personal data?
Some services may involve transferring data outside of Portugal or the European Union.

In these cases, JoãoMartins complies with all applicable legal requirements, including the execution of appropriate contractual clauses.

How can you keep track of changes to this Policy?
JoãoMartins may change this Policy at any time. Changes will be published on the website.

It is recommended to check the page regularly for updates.

Cookies
JoãoMartins uses cookies to improve performance and browsing experience. For more information, please see our Cookie Policy.

Applicable legislation
This Policy and data processing are governed by the GDPR and applicable national legislation.

Final provisions
If any provision of this Policy is deemed invalid or unenforceable, this will not affect the validity of the remaining provisions.

JoãoMartins reserves the right to change this Policy at any time. The most recent version will always be available at joaomartins.com.pt

Last updated: December 5, 2025.